Shipping and Returns
We are required to automatically charge and withhold the applicable GST for orders to be delivered to addresses within Australia. Each customer shall be solely responsible for all sales taxes, or other taxes, on orders shipped to any other state or country.
Permission to Return and to Receive Credit
We will accept return of merchandise PROVIDING THE GOODS ARE IN A SALEABLE CONDITION and notification is made within 7 days of receipt. We will Issue Credit to your account or Credit Card in Australian dollars.
QWS reserves the right to charge a restocking fee of $15 for goods returned, with a value less than or equal to $100, or 15% of goods over $100 in value. For unwanted merchandise the cost of return shipping shall be the responsibility of the customer.
Damaged or Incorrect Merchandise
We will, upon your request, replace any merchandise that is received in damaged condition or as a result of a picking error. An addtional invoice will be raised for the replacement goods, and the original invoice will be credited once QWS has received credit from our supplier or our chosen transport company - depending on who bears the responsibility of the damage or error in question.
Should the delivery of the goods have been made by a shipping company of your choice, then the matter will need to be taken up by your company - with that shipper, for expense claims that arise from such. No material will be accepted or replacements issued without prior approval to return such merchandise. Filing of claims will be our responsibility.